Please read these Terms and Conditions carefully before using the win37 platform. By registering or using our services, you agree to be bound by these terms.
Effective Date: January 1, 2026 | Last Updated: January 1, 2026
These Terms and Conditions (the "Agreement" or "Terms") constitute a legally binding agreement between you (the "User", "Player", or "you") and win37 (the "Platform", "Company", "we", "us", or "our"). By accessing, registering for, or using the win37 website located at https://win37.cam and its associated services (collectively, the "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.
If you do not agree with any part of these Terms, you must not use the win37 platform. Continued use of the Service constitutes acceptance of these Terms and any subsequent amendments.
For the purposes of this Agreement, the following terms shall have the meanings set forth below:
You must be at least 21 years of age to register for and use the win37 Service. By creating an Account, you represent and warrant that you are 21 years of age or older. win37 enforces strict age verification procedures as part of the KYC process. Any Account found to belong to a person under 21 years of age will be immediately suspended, and any remaining Balance will be handled in accordance with Section 8 (Suspension and Termination).
The win37 Service is primarily intended for residents of Indonesia. Online gambling laws vary by jurisdiction, and it is your sole responsibility to determine whether your participation in online betting and gaming is lawful under the laws applicable to you. win37 operates under an international gaming license issued by an offshore jurisdiction and does not hold a domestic Indonesian gaming license. The legal status of online gambling in Indonesia is governed by the Public Gambling Act of 1867, which predates internet-based activities and is subject to ongoing legal interpretation.
By using win37, you acknowledge that you have independently assessed the legality of online gambling under your local jurisdiction's laws. win37 does not provide legal advice. If you are uncertain about the legal status of online gambling in your location, consult a qualified legal professional before using the Service.
Residents of jurisdictions where online gambling is explicitly prohibited by law are not permitted to use the win37 Service. If we become aware that a User is accessing the Service from a prohibited jurisdiction, we reserve the right to suspend or terminate the Account immediately.
Each User is permitted to maintain only one Account on win37. Opening multiple Accounts is strictly prohibited and constitutes a material breach of these Terms. If we detect duplicate Accounts, all associated Accounts may be suspended, and funds may be forfeited.
To create an Account, you must provide accurate, current, and complete information, including your full legal name, date of birth, residential address, email address, and mobile phone number. All information submitted during registration must match the details on your government-issued identification documents.
win37 is required by its international gaming license to verify the identity of all Users. You agree to provide the following documents upon request as part of the KYC process:
KYC verification is typically completed within 1 to 24 hours on business days. Accounts that have not completed KYC verification may be subject to deposit limits, withdrawal restrictions, or temporary suspension. Failure to complete KYC verification within a reasonable timeframe may result in permanent Account closure.
You are solely responsible for maintaining the confidentiality of your Account login credentials (username and password). You must not share your Account credentials with any third party. You agree to notify win37 immediately if you become aware of any unauthorized use of your Account. win37 is not liable for any loss or damage arising from your failure to protect your Account credentials.
You agree to keep your Account information current and accurate at all times. If your contact details, payment information, or residential address changes, you must update your Account settings immediately. Providing false, misleading, or inaccurate information is a material breach of these Terms and may result in Account suspension or termination.
win37 accepts deposits via the following Indonesian payment methods: BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, OVO, DANA, GoPay, ShopeePay, and LinkAja. All transactions are conducted in Indonesian Rupiah (IDR). Minimum and maximum deposit limits vary by payment method and are displayed on the deposit page.
Deposits made via major Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay) are typically processed instantly or within 15 minutes. Deposits made during Indonesian bank maintenance windows (typically 23:00 to 01:00 WIB) may experience delays. win37 does not charge any fees for deposits; however, your bank or payment provider may impose transaction fees, which are your responsibility.
You may request a withdrawal of your Account Balance at any time, subject to the following conditions:
win37 aims to process withdrawal requests as quickly as possible. Typical processing times are as follows:
These are target processing times and are not guaranteed. Actual processing times may be affected by banking hours, Indonesian public holidays, technical issues, or additional compliance reviews. Withdrawals requested during bank maintenance windows or outside business hours will be processed on the next business day.
win37 reserves the right to request additional verification documents or conduct compliance reviews before processing any withdrawal. Large withdrawal amounts or unusual withdrawal patterns may trigger enhanced due diligence procedures, which may extend processing times.
win37 is committed to preventing money laundering and terrorist financing. All deposits and withdrawals are subject to anti-money laundering (AML) checks. You agree that you will not use the win37 Service to launder money or engage in any illegal financial activity. If we suspect that your Account is being used for illicit purposes, we reserve the right to freeze your Account, confiscate funds, and report the matter to the appropriate authorities.
You represent and warrant that all funds deposited into your win37 Account are derived from legitimate sources and are not the proceeds of any illegal activity. win37 may request documentation proving the source of your funds at any time, and your failure to provide such documentation may result in Account suspension and forfeiture of funds.
win37 may offer Bonuses and promotional offers to Users from time to time. All Bonuses are subject to specific terms and conditions, including wagering requirements, eligible games, minimum odds, maximum bet limits, and expiration dates. Bonus terms are published on the win37 website and are incorporated into these Terms by reference. It is your responsibility to read and understand the specific terms of any Bonus before claiming it.
Most Bonuses are subject to wagering requirements, meaning you must wager the Bonus amount (and sometimes the deposit amount) a specified number of times before you can withdraw any winnings derived from the Bonus. Typical wagering requirements range from 20x to 35x the Bonus amount. Only bets placed on eligible games and meeting minimum odds thresholds contribute toward wagering requirements. Full details of wagering requirements are provided in each Bonus's specific terms.
Bonus abuse, including but not limited to opening multiple Accounts to claim multiple Bonuses, colluding with other Users, or employing betting strategies designed to exploit Bonuses without risk (e.g., hedging bets across multiple outcomes), is strictly prohibited. win37 reserves the right to void Bonuses, cancel winnings, and terminate Accounts engaged in Bonus abuse.
If you request a withdrawal before satisfying a Bonus's wagering requirements, the Bonus and any winnings derived from it will be forfeited, and only your deposited funds and non-Bonus winnings will be available for withdrawal.
All bets placed on the win37 platform are final and cannot be canceled, modified, or reversed once confirmed. It is your responsibility to review the details of your bet before confirmation. win37 is not liable for any errors you make when placing a bet.
win37 makes every effort to ensure that odds and results are accurate. However, in the event of an obvious error (e.g., a typographical error resulting in incorrect odds, or results published in error before an event has concluded), win37 reserves the right to void affected bets and refund stakes. The determination of whether an error has occurred is made at the sole discretion of win37.
Sports betting markets cover a wide range of leagues and events, including Indonesian football (bandar bola markets on BRI Liga 1, Timnas Indonesia fixtures), international football (EPL, La Liga, Serie A, Bundesliga, UEFA Champions League, FIFA World Cup), and other sports. Specific rules for each sport and market type are available in the win37 Sports Rules section. In the event of a conflict between these general Terms and sport-specific rules, the sport-specific rules prevail.
win37 offers a wide variety of casino games, including slots, live dealer tables (Baccarat, Blackjack, Roulette), togel (Indonesian lottery), poker, Teen Patti, and Andar Bahar. All casino games are powered by certified Random Number Generator (RNG) software or conducted by live dealers in real-time studio environments. Return to Player (RTP) percentages are published on each game's information page and represent long-term statistical averages, not guaranteed per-session outcomes.
In the event of a disconnection or technical issue during a live game or in-play bet, win37 will make reasonable efforts to restore your session or honor valid bets. However, win37 is not liable for losses incurred due to internet connectivity issues, device malfunctions, or third-party service disruptions beyond our control.
The following activities are strictly prohibited and constitute material breaches of these Terms:
Violation of any of these prohibitions may result in immediate Account suspension, forfeiture of funds, and referral to law enforcement authorities where appropriate.
win37 reserves the right to suspend or temporarily restrict your Account at any time if we believe you have breached these Terms, engaged in prohibited activities, or if your Account is subject to an ongoing investigation or compliance review. During a suspension, you will not be able to place bets, request withdrawals, or access certain Account features.
win37 reserves the right to terminate your Account and refuse Service at any time, for any reason, including but not limited to:
In the event of termination, any remaining Account Balance (excluding forfeited Bonuses) will be returned to you, minus any amounts owed to win37, after completion of any necessary compliance reviews. win37 is not liable for any consequential damages arising from Account termination.
You may request Account closure at any time by contacting win37 customer support. Upon Account closure, any active Bonuses will be forfeited, and your remaining Balance will be processed as a final withdrawal, subject to standard withdrawal procedures and KYC verification. Once an Account is closed, you may not open a new Account without win37's express written permission.
The win37 Service is provided on an "as is" and "as available" basis without any warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. win37 does not guarantee that the Service will be uninterrupted, error-free, or free from viruses or other harmful components.
To the fullest extent permitted by law, win37, its affiliates, directors, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or loss of goodwill, arising out of or in connection with your use of the Service, even if win37 has been advised of the possibility of such damages.
In no event shall win37's total liability to you for all claims arising out of or related to the Service exceed the amount of funds you deposited into your Account during the six months preceding the event giving rise to the claim.
win37 is not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, government actions, labor disputes, internet or telecommunications failures, power outages, or natural disasters.
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which win37's international gaming license is issued, without regard to conflict of law principles. To the extent permitted by applicable law, you agree that any disputes arising out of or related to these Terms or the Service shall be resolved in the courts of that jurisdiction.
In the event of any dispute, claim, or controversy arising out of or related to these Terms or the Service, you agree to first contact win37 customer support in good faith to attempt to resolve the matter informally. If the dispute cannot be resolved within 30 days, you agree to submit the dispute to binding arbitration in accordance with the rules of the arbitration body designated by win37's licensing authority.
To the fullest extent permitted by law, you agree that any dispute resolution proceeding, whether in arbitration or court, shall be conducted on an individual basis and not as part of a class, consolidated, or representative action. You waive your right to participate in a class action lawsuit or class-wide arbitration.
win37 reserves the right to amend, modify, or update these Terms at any time, at our sole discretion. Any changes to these Terms will be effective immediately upon posting to the win37 website. The "Last Updated" date at the top of this document will reflect the date of the most recent changes. It is your responsibility to review these Terms periodically. Continued use of the Service after changes have been posted constitutes your acceptance of the revised Terms. If you do not agree with any changes, you must discontinue use of the Service and close your Account.
If you have any questions, concerns, or complaints regarding these Terms or the win37 Service, please contact our customer support team:
We aim to respond to all inquiries within 24 hours on business days. For urgent matters, we recommend using the live chat feature for the fastest response.
By using the win37 Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. If you do not agree, you must not use the Service.
Thank you for choosing win37. We are committed to providing a fair, transparent, and responsible gaming experience for all Indonesian players.
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